Our goal is 100% customer satisfaction. If merchandise needs to be returned, it must have a Return Authorization Number (RA Number). Merchandise cannot be returned without prior approval from Construction Tool Warehouse.
Requests for returns must be made within 30 days of original receipt of goods. All returns must be in saleable condition.
If the merchandise is being returned as a result of customer error, there may be a restocking fee of 15% - 20%, as determined by the manufacturer or supplier. Also, the customer will be responsible for any shipping charges to return the item(s).
Custom cable assemblies, custom chain assemblies and custom lengths of cable, wire rope, and chain are not returnable.
To request a Return Authorization Number by phone, please call 845-339-0199 between 7:30 am-5:00 pm EST. To contact us by email, be sure to include your order number, account number and the item number(s) you want to return - click here.